Saturday, January 4, 2020

Job interview question and answer How have you demonstrated your excellent communication skills

Job interview question and answer How have you demonstrated your excellent communication skills Job Interview Question And Answer How Have You Demonstrated Your Excellent Communication Skills?Posted October 3, 2013, by Julia Watters Strong communication skills are a requirement for practically every job. But its one thing to say you have excellent communication skillsand quite another to prove it when asked in an interview. The first thing you need to do is demonstrate the hallmarks of good communication listen attentively, speak calmly and confidently, and engage with the interviewer, making eye contact and asking questions where appropriate. You also need to provide an example of a situation where you demonstrated your high-level ability to communicate. Heres an example I have demonstrated my strong communication skills, both verbal and written, throughout my career. While working for IFS Investments, it was my responsibility to chair monthly company breakfasts, conduct brainstormi ng sessions, prepare meeting agendas and keep minutes, as well as compile and distribute post-meeting reports. This role required strong diplomacy and an ability to communicate common goals to a diverse team. In my current role, I regularly liaise with clients to construct marketing plans, and build my client portfolio by networking and delivering sales pitches. I prepare copy for a diverse group of clients and ensure that the message they are trying to impart in their advertising is conveyed to a range of target markets. My strength in communication has directly contributed to my ability to build and maintain my client base and work effectively within a large and dynamic team. See our full list of interview questions and answers to help you in your next interview ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health & FitnessInterested in becoming a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice Admin istratorPopular Career Searcheshospitality interview questions and answers pdfshort term courses to get a job in australiacourses to get government jobinternational relations jobjob adverts for mechanic CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeEnquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire OnlineJulia WattersRelated ArticlesBrowse moreCareer progressionNetworkingHow To Follow Up With A New Networking Contact An Email TemplateNetworking is all about the follow-up. But theres no denying that it can be pretty awkward reaching out to someone youve met only once. So, if youve struck gold and found someone you want to keep in touch with, heres how to reach out to them.Career progressionChinese New Year Whats Your Career Zodiac?We cast our gaze over each of the four trines of the Chinese zodiac to help you determine which strengt hs and weaknesses to look out for when forecasting your career this Chinese New Year.Information TechnologyITIT career fact sheetConsidering a career in IT? Check out this career fact sheet for everything you need to know about the information technology industry, at a glance.

Thursday, December 26, 2019

Survey Millennials are really terrible at tipping

Survey Millennials are really terrible at tippingSurvey Millennials are really terrible at tippingDont expect to get a generous tip from a Millennial - they are the stingiest tippers in America, according to a new survey of 1,000 adults from Creditcards.com.1 in 3 Millennials leaves less than 15% tipThis may be bad manners to you, but for waiters and servers, its a paycheck. Restaurant staffers often rely on tips for income in America. In return for your restaurant experience, the standard tip should be around 15-20% for a sit-down meal, according to etiquette experts. But many Millennials ages 18 to 37 are not paying that. The survey found that almost two-thirds of Millennials typically tip below the standard 20% suggestion for restaurants tips. One in three left below a 15% tip.In fact, many are skimping on the tip entirely. Ten percent of Millennials admitted that they routinely left no tip. In general, fewer Americans are going out to eat and drink. More than half of all America ns prefer staying in to socialize.Whatever your reason, if you are going out to eat a meal, err on the side of generosity with your tip.It may just be etiquette to you, Matt Schulz, senior industry analyst atCreditCards.com said. But its food on somebody elses table.

Saturday, December 21, 2019

Learn How to Balance Work and Home Life

Learn How to Balance Work and Home LifeLearn How to Balance Work and Home LifeProject management can be a highly stressful career, especially at start-up and closure - the two busiest points of a project. And the part in the middle, execution, can be pretty full on too. In fact, every part of the project life cycle has its ups and downs When youre at home youre preoccupied thinking about work and when youre at work youre thinking about all the things at home that need to be done. Its hard to stay focused on the job at hand when youre splitting your brain in half like that. Thats why knowing how to keep a balance between doing whats needed to get your project done and staying mentally and physically healthy is so important. What Is Work/Life Balance? Simply put, its ensuring that life doesnt get in the way of work and that work doesnt stop you having a life. The term isnt the clearest many people, myself included, have work so intertwined with life that its almost impossible to s ee where one ends and the other begins. This is the case with many entrepreneurs and business owners. But its the best term we have Here are some (slightly unconventional) work/life balance tips that you can use to suit your lifestyle as a project manager. Surround Yourself With Experts Construct your project management team to include all the key roles you need to get the work done. When youve got all your important project team roles filled, you can delegate work more effectively and you know they have got the tasks covered. This gives you more confidence and - bonus - you dont have to do the work yourself Anything you can do to offer yourself more breathing time in the week is a good thing. Track Your Projects When you know how to track your projects, you arent rushing around trying to find the latest status or put together project reports at the last minute. Its easy to stay on top of your work. Having systems that keep you organized goes a long way to untersttzungsang ebot your work/life balance. Work takes longer when it isnt structured. The more structure, processes, and organization you can build into your work time, the easier it will be to walk away at the end of the day to enjoy your life time. Use the right project management tools to get the job done and youll save a lot of time. Learn From Your Mistakes Making the same errors at work time after time is soul destroying, but also a total waste of energy. Schedule time for a lessons-learned meeting and document what comes out of it. Then learn. Dont make those mistakes again. Take some time to implement what you discovered through the lessons learned process and tweak your project to take advantage of that new knowledge. Improve your processes, improve how you do what you do and then youll find you have more time in the day for the good stuff. Go Home on Time Whether you work from home or in an office, make an effort to leave on time. The days of the hero project manager, staying al l night to fix a problem, are long gone. Management scientists acknowledge that those ways of getting work done are inefficient in the long term. Plus, it sets a terrible example for your staff and project team. Presenteeism isnt a good trait to be encouraging in them if you want to avoid your team burning out. Judge your teams productivity by their results, not the number of hours they spend at their desks. That goes for you too. Embrace Flexible Working I know that sometimes you have to work outside of core hours - it comes with the job. And its highly probable if you work with an international team. Someone has to chair that call with Sineu-agrarpolitikore at 9 pm, and it might as well be you. However, that doesnt mean you have to sacrifice your personal time. Just play it flexible. Perhaps youll schliff earlier a different day so you can catch your childs soccer game. Or perhaps youll start a little later one day so you can take the kids to school. Youll need a supportive o ffice culture to make flexible working a success because if your manager is dead set against it, youll find it hard to convince those up the hierarchy that you are getting all your work done. But keep trying. Being flexible is probably the most important way to manage a work/life balance. Learn How to Deal With Stress This is an important work/life balance tip. Learn how to deal with stress as a project manager. Everyone is going to have a different approach to dealing with their personal stressors, so work out the best coping strategies for you. That could be taking a proper lunch break, going for a walk, exercising, craft, spending time with pets, whatever. When you know what your go-to destressing activities are you can plan to do them whenever the work part of your work/life feels a bit out of kilter. Build Gaps In Your Day One of the easiest ways to feel that your work/life balance is correct (or at least good enough) is to build downtime or gaps into your day. This giv es you a chance to catch up mentally, and perhaps slow down a little as well. You can do this during the working day too. Dont schedule project meetings back to back. Build in a little gap between each meeting. Your attendees will appreciate that too it gives them time to grab a drink, take a comfort break or check their messages before the next working session starts. While you cant exactly pop to the gym in the few minutes between each meeting it will help you gather your thoughts. That helps you feel as if you are staying on top of the work and in turn that makes it easier for you to leave at the end of the day, switch off and do something fun instead. Settle for Good Enough I know youd love your project to be perfect. But does it really matter? Does it really make a difference if your business case isnt formatted perfectly when the only ones who are going to see it are execs who will skim read anyway? A great tip for getting more balance at work is to give up on being perfec t. Sometimes its true, you do need the work to be perfect. You cant hand over a mobile app to a client when the code is full of bugs. What you can do is learn to look for the tasks that just need to be completed to a good enough standard. Thats where you can strip out some time in order to win it back to do other things. Have Fun The more you can make work feel like fun, the less it will feel like a chore. Most of ansicht work/life balance tips are about finding more time to do the cool stuff you want to do with your friends and family. But what if work was part of the cool stuff? Wouldnt that make your life a little bit better all round? Think about how you can make your project team work better together. Look for ways to motivate your project team so that you can all feel good about being at work. Finally, on this point, remember that it is still all about balance. Even if work is a really fun place to be, you still need time away from the office to concentrate on other intere sts and build a life for yourself away from your team. Use these work/life balance tips for project managers to try to improve the way you feel about your job and your personal life. The key is to try to maintain a balance. Sometimes the balance will be more in favor of work. Sometimes more in favor of home, and sometimes it will be relatively equal. It will fluctuate due to the demands of your job and your personal life, and as long as you feel that its OK for now, thats good.

Monday, December 16, 2019

How to Deal With a Difficult Client at Work - The Muse

How to Deal With a Difficult Client at Work - The MuseHow to Deal With a Difficult Client at Work Whetzu sich youre fresh out of school or a seasoned veteran of the working world, receiving a tongue lashing from a difficult client is never easy. And while your instinct may be to hide under your desk to duck and cover, eventually youre going to have to face the music (and your client), and thatll require some finesse.Fortunately for you (and not so much for me), Ive had my share of angry clients to manage. And over the years, Ive picked up a few useful strategies to help divert people off the warpath and on to friendlier territory.Step Away From the EmailIf youre anything like me, your first instinct when responding to an angry client might be to protect yourself from the fallout by using email as a shield. While this is only natural, the results can be disastrous. When you speak with someone, your inflection and tone of voice can help ease his or zu sich nerves- but no one can pick t hat up over email. Also, you cant control how someone will read what youve written, so your intentions might get completely misunderstood, pushing a situation into dangerous territory.A perfect example of this welches when I had been corresponding with a client via email for several days, when she suddenly expressed frustration over something wed already discussed several emails before. Instead of picking up the phone and walking her through what wed already discussed- professionally and courteously, of course- I responded via email. Now, what I said via email and what I wouldve said over the phone were exactly the same, yet she read it as being curt and condescending. Whats worse, she forwarded it to my boss and complained to him directly.This raises another important reason to avoid email when handling angry clients- you never know who theyll forward your messages on to, and how those individuals will interpret the conversation. Bottom line, whenever possible, have these tough con versations in person or over the phone.Let Them Know Youre ListeningWhen I first started out, I thought I welches the queen of multi-tasking. So when a client called to complain about a transaction he claimed I had botched, I was convinced I could investigate the issue while he was still on the line.Boy, was I wrong. After a few minutes, the line went silent, then my client nearly screamed at me, Are you even listening to me? I can hear you typingI was horrified, but I then realized he was right. Although I thought I was just being efficient (and trying to cover my you-know-what in the moment), his perception was that I didnt consider his issue urgent enough to stop what I was doing and hear him out.After that, I made a point to always stop whatever I was doing at the first sign of trouble, making sure my clients knew they had my full, undivided attention. Even if that means you need to go to a conference room or hush your colleagues for a minute, do it.Let Them VentOne of the most difficult parts of angry-client interactions is biting your tongue and resisting the urge to defend yourself, get your side of the story in, or point out to an angry Ms. Smith that actually, she was the one in the wrong.I made that mistake once, and only once.A client called, completely irate that Id spoken to her assistant about her account, claiming shed never given me permission to discuss her personal affairs with anyone but her. I responded by politely reminding her that shed given me written authorization only days before. Did she believe me? No- she immediately denied it, hung up on me, and promptly called my manager to complain.Although she did, in fact, provide the authorization, it was a mistake on her part, and my pointing it out just made matters worse. As I learned, an angry client is often an irrational one in the heat of the moment, so calling her out on her mistakes wont win you any goodwill. In fact, itll probably do the opposite.So now, even when I know Im right, I bite my tongue- at least at first- and just listen while my clients blow off a little steam. Remember that cooler heads will always prevail.Acknowledge Their Frustration- Then ApologizeThis is conflict resolution 101, but its in a textbook for a reason. Whenever an issue arises, one of the first steps toward diffusing the situation is acknowledging the elephant in the room- even if your client is the only one who sees it.A while back, I had a client who was nearly demanding my dismissal because he was convinced hed instructed me to do one thing- when in fact hed done the opposite. He reamed me out for a bit, and when he finally stopped to take a breath, I simply acknowledged there was an issue we needed to discuss, and apologized for the frustration it had caused him. To my surprise, he immediately deflated, and before I knew it, he was speaking in a civilized tone. Soon after, he even praised me for a job well done.Validating your clients concerns helps alleviate their need to fur ther justify their anger, and moves you one step closer toward a mora civilized discussion. Figure out whats chafing your client most, acknowledge it, and genuinely express your regret for the inconvenience. Youll be amazed how far these simple steps will advance your discussion.Kill Them With KindnessSprinkling some genuine kindness throughout your talks with an angry client can be pretty tough, given youve already let them vent and apologized for the flub. But this is the magic ingredient. Without it, neither of the other tactics will solidify, and youll find yourself back in a screaming match- and probably in your boss office- in no time.Case and point I had a client upset over the performance of her financial portfolio, and was asking for additional information (while complaining about everything under the sun along the way). I did everything right- I listened to her concerns, I gave her my undivided attention, and I apologized. But heres where I messed up I did it with resentme nt in my voice, not kindness or empathy. The result? All she remembered from the conversation was that I was condescending, and the fact that Id actually resolved her issue was completely irrelevant.Cinch the resolution by expressing all of your communication with your client, both written and verbal, as if she was the person you respected most in the world- someone youd be careful not to offend. Suck it up, be as nice as you possibly can, and youll assure that your prior efforts to calm her down wont be undone.Know When to Bring in the Big GunsThere will be times, however, when theres really nothing you can do to mollify your client, and thats when its time to call for reinforcements.There are a few key signs that will indicate you might need help. First, if your client is constantly calling into question your authority or experience, she could be hinting that she wants to speak with someone more senior. Thats fine- when a client feels an error has been made, a natural reaction is to seek out the most influential person she can find to acknowledge and resolve the issue quickly.Another signal its time to bring in the boss is if you feel the discussion is becoming personally offensive (or you think you might lose your cool). In my experience, whenever voices are raised beyond a conversational tone, or profanity is used beyond what Im comfortable hearing, thats when I know its time to loop in my boss. And dont feel bad calling in the big guns- thats what theyre there for. The old saying, the client is always right only goes so far, so you should never feel like you have to endure a hostile conversation.Last but not least, remember, theres safety in numbers. Whenever a situation looks like it might be getting out of hand, its always a good idea to bring someone in to help handle the situation. In fact, it will provide valuable backup in the event something even more serious (like a lawsuit) transpires.Quieting an angry client means walking a delicate tightrope be tween action and intention. But start by showing your clients youre truly committed to helping them out, and chances are theyll ease up, allowing you to take the steps necessary to assure the issue wont arise again.

Wednesday, December 11, 2019

5 Great Tools to Turn Your Resume Into a Visual Masterpiece

5 Great Tools to Turn Your Resume Into a Visual Masterpiece 5 Great Tools to Turn Your Resume Into a Visual Masterpiece Word is thatrecruiters spend roughly sixseconds screening a resume.A visually appealing resume could be a great way to hold a recruiters limited attention span and increase your chances of landing in the selected tray.Visual resumes are especially perfect for professionals in creative fields, as theygive job seekers the chance to demonstrate their skills and abilities.There are various tools that can help you convert your resume into a visual masterpiece thatwill have recruiters knocking downyour door for job interviews. Lets take alook at them1. Visualize.meVisualize.me is simple and very easy to use. It imports data from your LinkedIn profile and uses that data tobuild a visual treat. You can choose from a variety of styles, themes, and colors.This website also helps you share your profile on most social networking sites. This tool allows you to creatively proje ct your ingenuityvia a well-designed visual resumeExample of a Visualize.me visual resume.2.VenngageVenngage is very similar to Visualize.me., in that it allows you to create infographics for free. Venngage allows you to add various widgets to your infographic, such as charts, maps, pictograms, icons, and image frames.Sample Venngage infographic resume.3.SlideShareThrough its Professional Journey feature,SlideShare allows you to create stunning resumes with amazing graphics by importing data from your Linkedin profile. All you need to do is pick a template and publish your journey. You can also convert your resume or CVinto a powerful presentation with SlideShare.SlideShares Professional Journey feature.4.ResumUpResumUp lets you import your data from a social networking site like LinkedIn or facebook incto create your visual resume. The companysunique templates not only draw the attention of recruiters, but also showcases all yourrelevant professional information at a glance. With R esumUp, you canpresent your qualifications to recruiters and clients in a modern way.A ResumUp resume template.5.VisualCVVisualCV introduces audio and video elements to your online resume, which brings a whole new dimension to your self-presentation.You can also use VisualCV to create multiple resumes with different privacy settings to suit different positions. However, only the basic services in VisualCV are free. You may need to spend some money to craft your perfect resume, but doing so may very well be worth it.Sample VisualCV resume.Master the art of closing deals and making placements. Take our Recruiter Certification Program today. Were SHRM certified. Learn at your own pace during this 12-week program. Access over 20 courses. Great for those who want to break into recruiting, or recruiters who want to further their career.

Friday, December 6, 2019

Top Guide of Information Technology Resume

Top Guide of Information Technology Resume Whispered Information Technology Resume Secrets Working in IT requires technical savvy, but in addition it entails working closely with individuals who have an extremely rudimentary comprehension of the technology they use daily. My research also indicated it would be reliable and quick. Your resume is the best place to outline your particular accomplishments and relevant competencies. Information technology is an increasing field. Within the tech field, there are several distinct sub-fields with slightly different necessary skill sets. If you the provider uses Cisco products, for instance, your CCNP, CCNA or CCiE certification ought to be at or close to the surface of the list. Then create a separate Technical Skills section of your resume where you are able to list each one of your skills in 1 place. Some might start looking for expertise in a particular language or program, while some might start looking for more general skills. Key Pieces of Information Technology Resume Exactly like educational attainment, the more languages youre able to master the better your odds of landing the job. As a result of its increasing popularity in the past few years, plenty of human resources professionals claim an objective statement can be handy for identifying the most suitable candidate. The applicant also indicates they can take care of the preskoranvers of being responsible for a significant budget. For example, if you created a program for a regional non-profit to deal with donor info, thats something whichs pertinent to include on your resume. Whats Really Going on with Information Technology Resume IT (Information Technology) managers are liable for the hardware and software that enables a business to work. The aim is to make sure that information technology adds the utmost value to our company in order to facilitate the success of our business enterprise. For agile strategies to be successful, the business and IT has to be equally committed to the procedure. Offers hardware and software installation skills to make sure the firms success. Make your resume universally understood by employing industry-recognized terminology and explaining whatever recruiters might come across confusing. Resume parsing software lessens the manual efforts of the men and women in HR department. It is imperative to use resume parsing software, as its cost-effective for any organization. Also, look at adding proficiencies in different applications also. Up in Arms About Information Technology Resume? Besides listing your abilities, you are probably going to must describe them. You have to offer relevant, concise info. You should also make bulleted lists to neatly summarize key info. Our site provides custom writing help and editing aid. The Basic Facts of Information Technology Resume Communication is important to this position since they are predicted to advise businesses or the company on techno logy and the way it can help them perform much better. Technology is quite a wide topic. By placing all the info on Work Experience in the center, the Hiring Manager might have to go through the Objective ansicht and Strengths sections. Choosing the proper professional resume writers will be helpful for getting bulks of assignments. Furthermore, you can find out more about IT careers on Monster. Work experience is a critical part of your resume, but nevertheless, it should not feature a thorough collection of all of the jobs that youve held (particularly if youve worked in the business for years or had many jobs). The Foolproof Information Technology Resume Strategy You will also need to highlight your skills during interviews also. Soft skills are interpersonal skills like leadership and the capacity to effectively communicate. Technical skills turn you into a valuable commodity for potential employers and has to be suitably highlighted to demonstrate your worth. Different soft abilities or non-tech skills might also be required. The important thing is to study the work description. It is to list skills that will help you land the job. Trying to find a work career is a tough issue to do. In case you have any certifications pertinent to the job, make certain to add them alongside your degrees. Youre great for the job. Dont be scared to accept the additional work your boss may notice and it might lead to future career opportunities.